FAQ | thebluegrassmanor

What if the item is damaged during shipping?

We will be happy to obtain a quote from a third party shipping company we have used in the past. Any shipping company used is not an agent of The Bluegrass Manor. Before contracting with a shipping company please ask what their policy is against damage. Once an item is picked up the shipping company is liable for any damage during transit. Please keep in mind we are vintage furniture business so our pieces will not be perfect but anything beyond normal wear will be noted in the listing photos/description.
What payment methods do you accept?

We accept visa and mastercard debit/credit cards as well as paypal. If you would rather pay by check we require 10 days for payment to clear before releasing the item for shipping or local pick up.
Can I pick up the item myself or arrange my own shipping?

Yes we offer a local pick up by appointment. If you would like to set up your own shipper we are happy to release the item to your shipper but once the piece is in their possession the sale is considered complete from our end and any damage as a result of shipping is between you and the shipping company you hired. If you require shipping and do not have your own shipper we are happy to obtain a quote for you from a 3rd party carrier.
What if I have a question about shipping?

Please feel free to email us with any questions. We are happy to obtain a shipping quote once the delivery zip code has been provided. Email us at thebluegrassmanor@gmail.com
Do you accept returns?

Due to the size and nature of our business we do not accept returns. Please ask any questions prior to purchase. We are happy to supply additional photos if desired and answer any questions. All of our pieces are vintage and you should expect normal wear for their age. ALL SALES ARE FINAL.
Where are you located? Do you have a physical store?

We are located in the western suburbs of Chicago. We do not have a physical store and operate 100% online. However, we do allow for local pick up to avoid shipping fees.
What is the difference between "vintage" and "antique"?"

For a piece to be considered "vintage" it must be at least 20 years old by definition. To be considered an "antique" it must be 100+ years old. This means antique furniture can be both "antique" and "vintage" but a piece of "vintage" furniture is not always an "antique".