Frequently asked questions
What payment methods do you accept?
We accept visa and mastercard debit/credit cards as well as paypal. If you would rather pay by check we require 10 days for payment to clear before releasing the item for shipping or local pick up.
Can I pick up the item myself or arrange my own shipping?
Yes we offer a local pick up by appointment. If you would like to set up your own shipper we are happy to release the item to your shipper but once the piece is in their possession the sale is considered complete from our end and any damage as a result of shipping is between you and the shipping company you hired.
What if I have a question about shipping?
Please feel free to email us with any questions. We are happy to obtain a shipping quote once the delivery zip code has been provided. Email us at firstname.lastname@example.org
What if the item is damaged during shipping?
All of our shippers carry their own insurance policies against damage. If an item is damaged during transit you must notify the shipping company at the time of delivery. For this reason we ask that you inspect the item carefully and thoroughly while the shipper is present. Should an issue arise please notify the shipper on the spot as well as via email or text copying us as well. Please keep in mind we are vintage furniture business so our pieces will not be perfect but anything beyond normal wear will be noted.
Do you accept returns?
Due to the size and nature of our business we do not accept returns. Please ask any questions prior to purchase. We are happy to supply additional photos if desired and answer any questions. All of our pieces are vintage and you should expect normal wear for their age. ALL SALES ARE FINAL.
Where are you located? Do you have a physical store?
We are located in the western suburbs of Chicago. We do not have a physical store and operate 100% online. However, we are happy to allow you to view a piece in person prior to purchase with some notice. Please feel free to contact us to arrange an appointment for viewing.
What is the difference between "vintage" and "antique"?
For a piece to be considered "vintage" it must be at least 20 years old by definition. To be considered an "antique" it must be 100+ years old. This means antique furniture can be both "antique" and "vintage" but a piece of "vintage" furniture is not always an "antique".